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Launching and sustaining a successful business transcends merely mastering the financial and operational dimensions. It's an expedition into understanding the heartbeats of both customers and employees, as people form the cornerstone of any enterprise.
My enlightening conversation with Tom Walter illuminates this journey, showcasing his extensive business wisdom accrued over time.
In this episode, I delve into Tom's compelling narratives about the intrinsic tether between a robust company culture and the thriving pulse of business success.
07:48 - “I had a passionate hatred for bosses.” - Tom Walter
21:15 - “He pulled a card out of his pocket and handed it to me. It was the core values of the company. He said, ‘This is what makes us different and unique.’ And he said, ‘This is why I want to work here.’” - Tom Walter
36:15 - “Employee engagement is the emotional commitment an employee has to its organization's values, vision, and mission.” - Tom Walter
37:47 - “The biggest enemy for discretionary thoughts (from an employee and employee engagement) is disruptors.” - Tom Walter
39:05 - “I never [heard you] talk about the rules you set up, just the outcomes.” - Tom Walter
45:05 - “I don’t think most employees want an ESOP. I think what most employees want is the privilege of being an owner. And that means money.” - Tom Walter
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